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Ashley Pointe Senior Living

3.2

(

reviews )

11117 20th St NE, Lake Stevens, WA 98258

Assisted living facility

Contact

(425) 397-7500

Hours

9 AM to 5 PM (Mon-Sun)

About This Community

Ashley Pointe Senior Living brings together the comforts of home and the support of a caring community in Lake Stevens. Residents choose from studio, one-bedroom, or cottage-style living, each with modern touches and sunny spaces—some cottages even have front porches for quiet mornings. The community buzzes with daily activities, from movie nights to resident-run events, and the dining experience includes chef-prepared meals with options for special diets. Staff are on hand around the clock to help with daily needs, and the location puts parks, local shops, and healthcare within easy reach. Ashley Pointe stands out for its blend of independence and attentive care, all in a setting that feels both lively and peaceful. Highlights: - Choose from studios, one-bedrooms, or private cottages—some with front porches - Chef-prepared meals with vegetarian, kosher, and allergy-sensitive options - Daily activities, movie nights, and resident-led events keep life engaging

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Recent reviews raise concerns about room cleanliness and maintenance, with some residents reporting neglected spaces and pest issues. However, other reviews and promotional materials highlight the community’s attractive, well-kept grounds and common areas.

Atmosphere & Community Feel: The atmosphere has shifted noticeably since 2023, with many families and residents describing a colder, less engaged environment compared to the previously warm and active community. Some visitors still encounter friendly staff and a positive vibe during tours.

Safety & Security: The community offers 24-hour staff availability and emergency alert systems, but some reviews mention lapses in room checks and resident safety, particularly after falls.

Family Experience

Families with long-term ties to Ashley Pointe recall a supportive, lively place where staff knew residents by name and went out of their way to help. Recent experiences are more mixed, with several families reporting frustration over communication, cleanliness, and the quality of care under new management. Despite these challenges, a few visitors and residents still encounter kindness and dedication from individual staff members.

Care Approach

Ashley Pointe emphasizes personalized support with daily activities like bathing, dressing, and medication management, backed by 24-hour staff availability. The community’s philosophy centers on helping residents maintain independence while providing assistance as needs change. However, recent reviews suggest that the consistency and quality of this care have been impacted by staffing and leadership changes.

Value Consideration

With monthly costs starting around $5,120, Ashley Pointe is priced below the local average for assisted living in Lake Stevens. While the community offers a range of amenities and care services, recent reviews question whether the current experience matches the value, citing declines in food, activities, and staff engagement. Families are encouraged to visit, ask detailed questions, and observe the current environment before making a decision.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

9 AM to 5 PM

Tuesday

9 AM to 5 PM

Wednesday

9 AM to 5 PM

Thursday

9 AM to 5 PM

Friday

9 AM to 5 PM

Saturday

9 AM to 5 PM

Sunday

9 AM to 5 PM

Community Amenities

Care services

Neighborhood Insights

Ashley Pointe sits in a residential area of Lake Stevens, close to local parks, shops, and restaurants. The neighborhood offers a quiet, suburban feel with convenient access to pharmacies, healthcare providers, and casual dining spots. Residents can enjoy strolls around the community’s gardens or explore nearby Lake Stevens for outdoor relaxation.