Verified Senior Path Partner

Brookdale Union Hills

(

reviews )

9296 W Union Hills Dr, Peoria, AZ 85382

Assisted living facility

Nursing home

Retirement community

Contact

(623) 362-2700

Hours

24 hours (Mon-Sun)

About This Community

Brookdale Union Hills specializes in memory care within Peoria’s Manor Care neighborhood, focusing on residents with dementia through tailored programs like Clare Bridge and Solace. The community provides 24/7 nursing and medication management alongside daily living assistance, supported by a team committed to personalized attention. Residents can engage in diverse activities including music programs, movie nights, and walking clubs, complemented by amenities such as a fitness room, library, and outdoor walking paths. The facility emphasizes a secure environment with emergency alert systems and pet-friendly policies. Nearby conveniences like CVS Pharmacy and local eateries add to daily ease, while the community’s management strives to balance care with resident independence.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Most reviews highlight a clean, fresh-smelling facility with well-maintained grounds and indoor spaces, though some concerns about hygiene at dining tables were noted.

Atmosphere & Community Feel: The atmosphere is described as friendly and supportive by many, with active social programming and resident involvement, but some families report a lack of sufficient staff engagement during critical care moments.

Safety & Security: The community uses emergency alert systems and provides 24/7 supervision, but multiple reviews raise serious safety concerns related to neglect, delayed medical attention, and retaliation against family advocates.

Family Experience

Families often appreciate the kindness and dedication of specific staff members and the variety of activities available for residents. However, some express frustration with communication gaps and inadequate responses to health concerns, leading to distress and distrust. Visits are generally welcomed, but some families report difficulties in raising urgent issues with management.

Care Approach

Brookdale Union Hills emphasizes consistent care assignments and specialized memory care programs tailored to dementia stages. Nursing care and medication management are available around the clock, aiming to support residents’ health and daily needs. Despite this, reviews suggest variability in care quality, with some families noting attentive support while others report neglect and insufficient staffing during critical times.

Value Consideration

Pricing ranges from $4,250 to $6,225 monthly, reflecting the specialized memory care and amenities offered. While some families find the services and environment justify the cost, others question the value due to reported care shortcomings and communication issues. The community’s extensive activity programs and clean facilities contribute positively to perceived value.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in Peoria’s Manor Care area, Brookdale Union Hills sits within a residential neighborhood offering a quiet, accessible setting. The community benefits from proximity to medical facilities, pharmacies, and local dining options, supporting residents’ health and lifestyle needs. The area features parks and spiritual centers, contributing to a balanced environment for seniors.