Verified Senior Path Partner

Carmel Hills

4.3

(

reviews )

2801 Carmel Rd, Charlotte, NC 28226

Assisted living facility

Contact

(704) 364-8302

Hours

8 AM to 4:30 PM (Mon-Thu), 8 AM to 3:30 PM (Fri), Closed (Sat, Sun)

About This Community

Carmel Hills brings together a peaceful Christian atmosphere with the comforts of a well-maintained, wooded 15-acre campus in Charlotte’s Montibello neighborhood. Residents here find a blend of independent living, assisted living, and continuing care, all supported by a team available around the clock for medication management, daily living assistance, and 24-hour supervision. The community shines with amenities like walking paths, an arts room, a barber/salon, and regular social outings—encouraging both relaxation and connection. Many families appreciate the long-tenured staff and the sense of belonging fostered by shared spiritual activities, gardening, and movie nights. With easy access to healthcare, pharmacies, and local dining, Carmel Hills offers both security and convenience for active seniors seeking a supportive, engaging home[1][3][5]. Highlights: Christian-centered living with spiritual activities, spacious wooded campus with lake views, and a full range of care options as needs change.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: While many residents describe the independent living areas as cozy and well-kept, some recent reviews note cleanliness issues and inconsistent housekeeping in assisted living, particularly over the last several months.

Atmosphere & Community Feel: The community is often described as cheerful, friendly, and spiritually uplifting, with residents actively participating in gardening, crafts, and group outings. Long-term stays and multi-generational family experiences are common.

Safety & Security: Carmel Hills offers 24-hour supervision, medication management, and emergency call systems in resident units, providing families with reassurance about their loved ones’ safety.

Family Experience

Families visiting Carmel Hills often mention feeling welcomed by both staff and residents, with many noting the community’s ability to provide comfort during challenging transitions. Communication with staff is generally positive, though a few families express frustration with administrative responsiveness and care consistency in assisted living.

Care Approach

Carmel Hills emphasizes personalized support with a team available around the clock for medication management, daily living assistance, and supervision. The community’s Christian values infuse daily life, fostering a nurturing environment. While independent living receives consistent praise, some families report that assisted living care can vary, with occasional gaps in staff professionalism and facility upkeep.

Value Consideration

With monthly costs ranging from $1,745 to $7,239 and an average around $4,492, Carmel Hills sits in the mid-to-upper range for Charlotte-area senior living. The value appears strongest for those seeking a Christian-centered, amenity-rich environment with multiple care levels, though families should carefully evaluate care consistency, especially in assisted living, given recent feedback.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

8 AM to 4:30 PM

Tuesday

8 AM to 4:30 PM

Wednesday

8 AM to 4:30 PM

Thursday

8 AM to 4:30 PM

Friday

8 AM to 3:30 PM

Saturday

Closed

Sunday

Closed

Community Amenities

Care services

Neighborhood Insights

Carmel Hills sits in Charlotte’s Montibello neighborhood, a quiet, wooded area close to SouthPark’s shopping, dining, and healthcare amenities. The community’s location offers both tranquility and convenience, with Novant Health Imaging Southpark and Walgreens pharmacy nearby, plus easy access to cafes and restaurants like Starbucks and The Cheesecake Factory[1].