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Chapters Living of South Bend

4.2

(

reviews )

955 Hickory Rd, South Bend, IN 46615

Assisted living facility

Nursing home

Retirement home

Aged care

Wellness program

Contact

(574) 314-5369

Hours

24 hours (Mon-Sun)

About This Community

Chapters Living of South Bend provides a spacious assisted living environment focused on supporting seniors with memory challenges through evidence-based dementia care techniques. Located in the McKinley Terrace neighborhood, this community features private one-bedroom accommodations and a large common living area where residents can gather. Families appreciate the caring and patient staff who work hard despite some operational challenges. The facility emphasizes safety and a clean, home-like atmosphere with a courtyard and social spaces. While some amenities and activities are limited, the community strives to create a respectful and supportive setting for seniors needing daily living assistance and memory support.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Generally described as clean and safe, though some reviews mention dirty bathrooms, overflowing trash, unvacuumed carpets, and neglected gardens indicating inconsistent maintenance.

Atmosphere & Community Feel: The atmosphere is cozy and home-like with a large living room and courtyard, fostering social interaction. However, limited activities and staffing shortages reduce resident engagement.

Safety & Security: Residents are considered safe overall, with private rooms and attentive staff. Yet, privacy concerns arise due to incidents of wandering residents and insufficient supervision.

Family Experience

Families often experience caring and empathetic interactions with direct care staff, though communication with management can be challenging. Visitors appreciate the clean, inviting environment but sometimes feel frustrated by broken promises and understaffing. Overall, families value the safety and kindness but desire better responsiveness and more activities.

Care Approach

Chapters Living of South Bend focuses on assisted living with specialized memory care using evidence-based dementia and Alzheimer's treatments. Staff demonstrate patience and empathy, aiming to support residents' independence and daily needs. However, some reviews indicate a need for improved staff training and better management oversight to ensure consistent quality of care.

Value Consideration

With monthly rates between $4,936 and $5,250, the community positions itself in a mid-range price bracket. Families note that while the facility provides private rooms and a safe environment, some promised amenities and activities are lacking, raising questions about value for cost. The presence of caring staff is a strong positive, but operational issues impact perceived value.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Situated in the McKinley Terrace area of South Bend, Indiana, Chapters Living benefits from a residential neighborhood setting that offers a quiet environment for seniors. The location provides access to local amenities and community resources typical of South Bend, supporting family visits and outings. The neighborhood's character complements the community’s focus on safety and comfort.