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Franklin Park Sonterra

4.1

(

reviews )

18323 Sonterra Pl, San Antonio, TX 78258

Retirement community

Assisted living facility

Retirement home

Contact

(210) 942-3997

Hours

8 AM to 5 PM (Mon-Fri), 9 AM to 4 PM (Sat, Sun)

About This Community

Franklin Park Sonterra provides a thoughtfully designed assisted living experience in San Antonio’s Stone Oak neighborhood, blending spacious private apartments with a wealth of amenities tailored to seniors’ needs. Residents benefit from a maintenance-free lifestyle supported by attentive staff who assist with daily living and medication management. The community features an indoor pool, fitness center, theatre, lush courtyards, and diverse social activities that encourage engagement and wellness. Its location offers easy access to healthcare, dining, and parks, enhancing residents’ quality of life. Families appreciate the respectful, professional staff and the community’s welcoming atmosphere that balances independence with supportive care.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: While the apartments and indoor spaces are generally well-maintained, some reviews mention that the grounds and certain facility features like AC and plumbing need more consistent upkeep.

Atmosphere & Community Feel: The community fosters a respectful, polite, and social environment with residents and staff forming positive relationships, creating a welcoming and engaging atmosphere.

Safety & Security: Safety is supported through emergency alert systems and medication management services, with staff attentive to residents’ health needs and daily assistance.

Family Experience

Families often note positive interactions with staff who communicate clearly and treat residents with respect. Visits are described as pleasant, with staff helping to ease family concerns. Some families appreciate the community’s responsiveness and the supportive environment for their loved ones.

Care Approach

Franklin Park Sonterra emphasizes personalized assistance with daily living activities and medication management, supported by a dedicated team focused on resident well-being. Nursing care is available, though 24/7 onsite nursing and specialized memory care are not provided. The community balances independence with necessary support.

Value Consideration

With monthly costs starting around $3,410, Franklin Park Sonterra offers competitive pricing below the local average, providing a broad range of amenities and care services that many families find valuable. Some reviews suggest maintenance issues could impact perceived value, but overall the community is seen as a good investment in senior care.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

8 AM to 5 PM

Tuesday

8 AM to 5 PM

Wednesday

8 AM to 5 PM

Thursday

8 AM to 5 PM

Friday

8 AM to 5 PM

Saturday

9 AM to 4 PM

Sunday

9 AM to 4 PM

Community Amenities

Care services

Neighborhood Insights

Located in the upscale Stone Oak area of San Antonio, Franklin Park Sonterra benefits from a peaceful, well-established neighborhood known for its safety and accessibility. The community is close to healthcare providers, pharmacies, cafes, and parks, offering residents convenient access to essential services and leisure opportunities.