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Kirkhaven

3.9

(

reviews )

254 Alexander St, Rochester, NY 14607

Nursing home

Assisted living facility

Hospice

Rehabilitation center

Contact

(585) 461-1991

Hours

8 AM to 7:30 PM (Mon-Fri), 9 AM to 6 PM (Sat, Sun)

About This Community

Kirkhaven provides a comprehensive range of nursing and rehabilitation services in Rochester's Park Avenue neighborhood. The community supports residents with 12-16 hour nursing care, medication management, and assistance with daily activities, including bathing and dressing. Its location near Highland Hospital ensures quick access to emergency and specialized medical care. Kirkhaven’s spacious rooms and diverse amenities such as an arts room, game room, library, walking paths, and wellness facilities encourage engagement and comfort. Residents benefit from thoughtfully planned activities like movie nights and fitness programs, while family support services and transportation enhance convenience. The community’s focus on respect and individualized attention creates a supportive environment for seniors needing skilled nursing and rehab.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: The facility is generally described as clean and well-maintained, with large rooms and pleasant common areas, though some reviews mention occasional lapses.

Atmosphere & Community Feel: Kirkhaven fosters a community atmosphere with social activities, supportive staff, and a sense of family, especially noted during holidays and special occasions.

Safety & Security: While the community provides 12-16 hour nursing care and 24-hour call systems, some reviews raise concerns about staffing shortages impacting timely medical attention and safety.

Family Experience

Families often experience open communication with administrators who address concerns promptly. Visitors appreciate the friendly and patient staff, as well as the quality of food and personalized attention. However, some families report frustration with delays in medical care and the need for active involvement to ensure proper treatment.

Care Approach

Kirkhaven emphasizes professional nursing care combined with compassionate support, focusing on residents’ comfort and dignity. The clinical team works closely with families to explain care plans, and staff assist with daily living activities and rehabilitation. Despite some reported staffing challenges, the community strives to meet individual needs with kindness and respect.

Value Consideration

With monthly costs ranging from $6,000 to $9,000, Kirkhaven offers a broad spectrum of nursing and rehab services alongside numerous amenities. While many families find value in the quality of care and environment, some concerns about staffing and medical responsiveness may affect perceived value for certain residents.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

8 AM to 7:30 PM

Tuesday

8 AM to 7:30 PM

Wednesday

8 AM to 7:30 PM

Thursday

8 AM to 7:30 PM

Friday

8 AM to 7:30 PM

Saturday

9 AM to 6 PM

Sunday

9 AM to 6 PM

Community Amenities

Care services

Neighborhood Insights

Located in Rochester’s Park Avenue neighborhood, Kirkhaven benefits from a lively and diverse community setting. The area offers cultural variety and convenient access to local healthcare facilities, dining, and neighborhood amenities, contributing to a stimulating environment for residents.