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San Antonio West Nursing and Rehab

2.9

(

reviews )

636 Cupples Rd, San Antonio, TX 78237

Nursing home

Physical therapy clinic

Rehabilitation center

Contact

(210) 434-0611

Hours

24 hours (Mon-Sun)

About This Community

San Antonio West Nursing and Rehab is a nursing home and rehabilitation center located in San Antonio's Inner West Side. The community provides skilled nursing care alongside physical, occupational, and speech therapy services, supporting both short-term rehabilitation and long-term care needs. Residents have access to a wide range of amenities including private bathrooms, restaurant-style dining with special dietary options, and numerous activity programs such as fitness classes, movie nights, and outdoor walking paths. While the facility has faced criticism for cleanliness and staff responsiveness, some families highlight compassionate caregivers and dedicated therapy staff. Its location offers convenient access to local healthcare and community resources, making it a practical choice for families seeking comprehensive nursing and rehab services.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Multiple reviews mention persistent urine odors and unclean hallways, indicating ongoing issues with facility hygiene and maintenance.

Atmosphere & Community Feel: The atmosphere is described as uneven; while some residents and families feel cared for by dedicated staff, others report a lack of organization and a stressful environment.

Safety & Security: Concerns have been raised about resident safety, including reports of a resident attempting to leave unsupervised and staff struggling to manage the situation.

Family Experience

Families report mixed experiences; some appreciate the compassionate and communicative staff who keep them informed and involved, while others express frustration with poor responsiveness and unprofessional conduct. Visits can be comforting when positive staff interactions occur, but concerns about neglect and cleanliness affect overall family satisfaction.

Care Approach

San Antonio West Nursing and Rehab emphasizes skilled nursing and rehabilitation services with a team focused on physical recovery and daily living assistance. Despite some negative feedback, many reviews highlight staff members who provide attentive care and emotional support, suggesting a commitment to individualized treatment plans and therapy programs.

Value Consideration

With monthly rates ranging from $6,000 to $9,000, the community offers extensive amenities and therapy services. However, the mixed reviews on care quality and facility conditions suggest families should carefully weigh the cost against their expectations and conduct thorough visits before deciding.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in San Antonio's Inner West Side, the community sits in a culturally diverse area with a predominantly Hispanic population. The neighborhood provides access to essential healthcare facilities, pharmacies, and dining options, supporting residents' daily needs and family visits in a practical urban setting.