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The Brook of Portland

4.4

(

reviews )

102 Rindlehaven Commons, Portland, MI 48875

Assisted living facility

Retirement community

Retirement home

Contact

(517) 647-4790

Hours

24 hours (Mon-Sun)

About This Community

The Brook of Portland stands out with its comprehensive care options, including assisted living, memory care, and independent living, all within a beautifully maintained and thoughtfully decorated facility. Residents benefit from attentive nursing support available 12-16 hours daily, a 24-hour call system, and assistance with daily tasks like bathing and medication management. The community’s spacious apartments feature private bathrooms and kitchenettes, complemented by inviting common areas such as a game room, movie theater, library, and walking paths. Special events and resident-run activities enrich daily life, while holiday decorations add a festive touch that makes the environment feel personal and welcoming. Located in Portland, Michigan, it offers easy access to local amenities and a friendly small-town atmosphere.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: The facility is consistently described as very clean, well-maintained, and attractively decorated, with fresh smells and modern furnishings that contribute to a comfortable living space.

Atmosphere & Community Feel: The Brook fosters a welcoming, family-like atmosphere with friendly residents and staff. Holiday decorations and community-sponsored events enhance social engagement and create a lively environment.

Safety & Security: Residents feel safe with 24-hour nursing support and emergency alert systems. Families note a secure environment, though some suggest fire drills could be more frequent to improve preparedness.

Family Experience

Families typically experience clear and compassionate communication from staff, who are praised for keeping them well-informed about their loved ones. Visits are supported by a community that encourages social interaction and provides a safe, engaging setting. Some families express concern over staff turnover but remain confident in the quality of care.

Care Approach

The Brook emphasizes a health-focused care model with nursing available up to 16 hours daily and assistance tailored to individual needs, including memory care. Staff strive to maintain residents' dignity and happiness through attentive support and personalized daily activity engagement, fostering meaningful connections.

Value Consideration

Pricing at The Brook of Portland is slightly above the local average, reflecting its extensive amenities and comprehensive care services. While families appreciate the quality and range of offerings, some employee feedback suggests operational challenges that could influence value perceptions.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in Portland, Michigan, The Brook of Portland is situated in a small-town setting that offers a close-knit community feel. The area provides convenient access to local healthcare facilities, pharmacies, dining options, and places of worship, supporting residents’ daily needs and social connections.