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The Medical Resort At Willowbrook

3.4

(

112

reviews )

13220 Breton Ridge St, Houston, TX 77070

Nursing home

Contact

(832) 912-4773

Hours

About This Community

The Medical Resort At Willowbrook provides skilled nursing care in Houston's Willowbrook neighborhood, focusing on medical and rehabilitative support. The community features 12-16 hour nursing coverage and 24-hour supervision, assisting residents with daily needs like bathing, dressing, and medication management. Its amenities include a library, arts and fitness rooms, a spa/wellness area, and scheduled activities such as movie nights and music programs. Conveniently located near healthcare providers and essential services, it aims to balance medical care with opportunities for engagement. While the facility offers a broad range of services, recent reviews reveal mixed experiences with care quality and management responsiveness.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Reviews reveal inconsistent cleanliness, with some describing the interior as 'disgusting' and residents experiencing dirty linens and poor hygiene. The exterior is noted as attractive, but internal maintenance appears problematic.

Atmosphere & Community Feel: While some residents and families feel welcomed by staff and appreciate scheduled activities, others report a lack of engagement and a negative atmosphere due to management turnover and staff shortages.

Safety & Security: The facility provides 24-hour supervision and an emergency alert system, but reviews mention issues with call buttons and phone systems not working, raising concerns about timely response to resident needs.

Family Experience

Families often experience frustration with communication, citing unanswered calls and difficulty reaching management. Positive interactions are noted with specific staff who provide compassionate care and support. Overall, family satisfaction varies widely, with some feeling reassured by staff kindness and others deeply disappointed by care lapses.

Care Approach

The Medical Resort At Willowbrook emphasizes skilled nursing and rehabilitation with 12-16 hour nursing coverage and assistance in daily living activities. However, reviews suggest that care consistency is a challenge, with some staff providing excellent service while others fall short, particularly in medication management and hygiene support.

Value Consideration

With monthly rates ranging from $2,115 to $6,920, the community offers a broad price spectrum reflecting varied care needs. While some families find value in the comprehensive amenities and skilled nursing, others question the cost-effectiveness due to reported care quality issues and management instability.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

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Community Amenities

Care services

Neighborhood Insights

Located in Houston's Willowbrook area, the community is situated in a diverse and active neighborhood with convenient access to healthcare providers, pharmacies, and dining options. The area reflects a mix of residential and commercial spaces, supporting both medical needs and lifestyle activities for residents and families.