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Waterview Heights Rehabilitation and Nursing Center

1.9

(

reviews )

135 Meridian Street, Rochester, NY 14612

Nursing home

Contact

(585) 663-0930

Hours

24 hours (Mon-Sun)

About This Community

Waterview Heights Rehabilitation and Nursing Center is a skilled nursing facility in Rochester, NY, providing round-the-clock care for residents who need medical support and rehabilitation. The center offers nursing, physical, occupational, and speech therapy, with staff available 24 hours a day. While some families praise the dedication of certain caregivers and the quality of therapy services, the facility has faced significant scrutiny for quality issues and is currently under temporary state management due to a history of serious concerns. Waterview Heights does not currently offer memory care or behavioral health services, focusing instead on skilled nursing and rehabilitation. Families considering this community should be aware of both the challenges and the efforts underway to improve care.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Multiple reviews mention persistent issues with cleanliness, including unpleasant smells and run-down conditions, though some note recent efforts to improve.

Atmosphere & Community Feel: The social environment appears strained, with high staff turnover and mixed experiences—some residents feel supported by caring staff, while others describe a lack of engagement and poor morale.

Safety & Security: Safety is a major concern, with reports of inadequate supervision and serious incidents. Families express worry over the well-being of residents, especially those with cognitive impairments.

Family Experience

Families often report frustration with communication, including delayed notifications about serious events. While some appreciate the kindness of individual staff, many feel the facility falls short in transparency and responsiveness. Visiting experiences vary, with a few families feeling welcomed and informed, but most describe challenges in getting updates or resolving concerns.

Care Approach

Waterview Heights focuses on skilled nursing and rehabilitation, with therapy services available. Care quality appears inconsistent, with some residents benefiting from attentive staff and effective therapy, while others experience gaps in supervision and support. The facility is currently under temporary state management, reflecting ongoing efforts to address care standards.

Value Consideration

With monthly costs ranging from $7,000 to $11,000, families should weigh the price against the facility’s mixed reputation and current quality challenges. While therapy services and some staff are praised, the overall value is impacted by persistent concerns about care quality, cleanliness, and management.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Waterview Heights is located on Beach Avenue in Rochester, NY, a residential area with access to local services and public transportation. The immediate neighborhood is typical of urban Rochester, with a mix of homes and local businesses, though specific neighborhood character details are not provided in the available data.