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Where The Heart Is by Cogir

(

reviews )

410 S Norris St, Burlington, WA 98233

Assisted living facility

Contact

(360) 755-8007

Hours

24 hours (Mon-Sun)

About This Community

Where The Heart Is by Cogir in Burlington, Washington, stands out with its thoughtfully designed assisted living and memory care communities housed within one building. Each neighborhood features its own living and dining areas, encouraging residents to easily engage in social activities close to their rooms. The community supports early-stage Alzheimer’s residents with specialized spaces like a hobby room for arts and crafts, promoting mental stimulation. Beautiful gardens certified as a Monarch butterfly habitat and a movie theater add to the inviting environment. With 24-hour nursing care and a focus on resident engagement, families can find a place balancing comfort, care, and connection.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: The facility is generally well-maintained and recently remodeled, with positive remarks about the layout and private rooms. However, some reviews mention occasional issues with laundry cleanliness and odors in bathrooms.

Atmosphere & Community Feel: The community fosters social interaction through multiple small living areas and shared dining rooms, encouraging participation in activities. Staff and residents often share warm interactions, creating a friendly environment despite some concerns about staff turnover.

Safety & Security: 24-hour nursing and supervision are provided, though some families report inconsistent nursing presence and communication lapses regarding resident safety and needs.

Family Experience

Families appreciate the approachable and helpful front office staff and some dedicated caregivers who go beyond expectations. However, they often face challenges with communication, especially about resident care details, missing items, and billing concerns. Visits are generally positive, but some families feel left out of important updates.

Care Approach

Where The Heart Is emphasizes 24-hour nursing care with specialized memory care programming, including support for early-stage Alzheimer’s residents through targeted activities. Staff are selected for their experience and interpersonal skills, aiming to balance medical needs with emotional and social engagement. Nonetheless, some reviews highlight gaps in nursing consistency and medication management.

Value Consideration

Pricing ranges from $4,400 to $6,391 monthly, which is competitive for the Burlington area. While the community offers comprehensive amenities and care services, some families express concerns about value due to inconsistent service delivery and billing issues, suggesting that experiences may vary.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Located in Burlington, Washington, Where The Heart Is benefits from proximity to essential health services like Quick Care Clinic and Walgreens pharmacy. The area offers a mix of dining and leisure options, including nearby restaurants and parks, supporting residents’ access to community resources and outdoor enjoyment.